Privacy Policy and Data Protection
Swiss Watch Company (SWC) is committed to protecting the privacy of everyone who visits our website, makes an enquiry, or purchases from us. This policy explains what information we collect, why we collect it, how it is used, and how it is kept secure.
By using swc.lk or making a purchase from SWC, you agree to the collection and use of information as described in this policy.
What Information We Collect
When you make a purchase or place a pre-order, we collect your name, delivery address, phone number, email address, and payment information. Payment processing is handled through secure third-party payment gateways — SWC does not store full card details on our servers.
When you contact us via WhatsApp, email, or our website contact form, we retain the content of that communication and your contact details in order to respond and keep a record of the enquiry.
When you browse swc.lk, our website may collect standard browsing data including your IP address, browser type, pages visited, and time spent on the site. This data is collected through Google Analytics and is used in aggregate to understand site performance and visitor behaviour.
How We Use Your Information
We use your information to process and fulfil your order, arrange delivery, issue receipts and warranty documentation, and provide after-sales support. We may also use your contact details to notify you about the status of a pre-order or a service request.
If you have given consent, we may contact you with information about new Victorinox models, promotions, or events at SWC. You may withdraw this consent at any time by contacting us.
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information is shared only with service providers who help us operate — including our delivery courier and payment processor — and only to the extent necessary to fulfil your order.
Data Security
SWC takes reasonable steps to protect your personal information from unauthorised access, disclosure, or loss. Our website is secured with HTTPS encryption. Access to customer data within SWC is limited to staff who need it to fulfil orders and provide service.
No method of electronic storage or transmission is completely secure. If you have reason to believe your data has been compromised in connection with SWC, please contact us immediately at info@swc.lk.
Cookies
swc.lk uses cookies to enable the website to function correctly, remember your cart contents, and analyse site traffic through Google Analytics. By continuing to browse the site you consent to our use of cookies. You may disable cookies in your browser settings, though this may affect the functionality of certain parts of the site.
Third-Party Links
Our website may contain links to third-party sites, including the official Victorinox website at victorinox.com. SWC is not responsible for the privacy practices of external sites and encourages you to review their policies independently.
Your Rights
You have the right to request access to the personal information SWC holds about you, to request correction of inaccurate data, and to request deletion of your data where there is no legal or operational reason for us to retain it. To make any such request, contact us at info@swc.lk or +94 77 052 9241.
Changes to This Policy
SWC may update this privacy policy from time to time. The current version will always be available at swc.lk/privacy-policy/. Significant changes will be communicated to customers where possible.
Contact
SWC — Swiss Watch Company
The Luxury Watch & Jewellery Pvt Ltd.
55B Ananda Coomaraswamy Mawatha, Kollupitiya, Colombo 03
Phone: +94 77 052 9241
Email: info@swc.lk
