Victorinox 5-Year Warranty+ — Full Details for Sri Lanka

Every Victorinox watch sold by Swiss Watch Company is covered by the official Victorinox 5-Year Warranty+, issued directly by Victorinox AG — the Swiss manufacturer. This is the manufacturer’s own warranty, not a third-party extension or a retailer’s promise, and it applies from the date of purchase for five full years.

The Victorinox 5-Year Warranty+ is only valid when you purchase from an official authorised Victorinox dealer. Swiss Watch Company is Sri Lanka’s sole authorised Victorinox retailer, listed on the official Victorinox international store finder at victorinox.com. Every Victorinox watch purchased from Swiss Watch Company qualifies for this warranty in full.

Watches purchased from unauthorised sellers — including grey market importers, social media resellers, or unverified online listings — do not qualify for the Victorinox manufacturer warranty, regardless of their stated condition, claimed origin, or price paid.

What the Victorinox 5-Year Warranty+ Covers

The Victorinox 5-Year Warranty+ covers manufacturing defects and material defects that appear during normal use within five years of the purchase date. If a confirmed manufacturing or material defect is found, Victorinox AG will either repair your watch or exchange it for an identical or equivalent model — at Victorinox’s discretion. All repair work and return shipping from the Victorinox service centre back to you is carried out at Victorinox AG’s expense.

In addition, within the first year from the date of purchase, the warranty covers a free battery replacement if the battery is found to be defective.

What the Warranty Does Not Cover

The following are excluded from Victorinox warranty coverage. If repair is requested for any excluded item, standard service charges will apply.

Battery replacement after the first year from purchase is not covered. Normal wear and tear is excluded — this includes discolouration of rubber or leather straps, surface scratches on the crystal, bezel, bracelet, or case back, and similar cosmetic changes that occur with regular use over time.

Damage caused by improper handling, misuse, accidents, or modifications carried out by a non-authorised service centre falls outside the scope of the warranty. Water damage resulting from use beyond the stated water resistance rating of a specific model, or damage caused by failure to follow the care instructions for crown operation before water exposure, is also not covered.

How to Make a Victorinox Warranty Claim in Sri Lanka

To make a Victorinox warranty claim in Sri Lanka, bring your watch and your proof of purchase to the Swiss Watch Company showroom in Colombo. Your proof of purchase can be either the stamped Victorinox warranty card issued at the time of sale, or the original purchase receipt from Swiss Watch Company. Both are accepted by Victorinox AG.

Swiss Watch Company will assess the watch and liaise directly with the official Victorinox service network on your behalf. You will not need to navigate the international service process alone — managing warranty claims through the official Victorinox service network is part of what being an authorised dealer means in practice.

If the watch needs to be sent to the Victorinox service centre, Swiss Watch Company will inform you of the expected service timeline. Return shipping from the service centre back to you is covered by Victorinox AG.

Swiss Watch Company — Warranty Claims
55B Ananda Coomaraswamy Mawatha, Kollupitiya, Colombo 03
Phone: +94 77 052 9241
Email: info@swc.lk

Out-of-Warranty Service for Victorinox Watches

If your Victorinox watch has passed the five-year warranty period, professional service is still available. Victorinox AG provides authorised servicing through their international service network for watches that are no longer under warranty, at reasonable rates. Contact Swiss Watch Company and we will guide you through the available service options and provide a cost estimate before any work is authorised or undertaken.

Why Buying from an Authorised Dealer Matters for Your Warranty

Sri Lanka has a significant number of grey market Victorinox imports — watches brought into the country through unofficial channels without an authorised dealer relationship with Victorinox AG. These watches may appear genuine, carry the Victorinox name and logo, and may even come with a warranty card. However, Victorinox AG reserves the right to reject warranty claims for products that were not purchased through their authorised dealer network.

This means that if you purchase a Victorinox watch in Sri Lanka from any seller other than Swiss Watch Company, and a defect appears within the warranty period, Victorinox AG may decline to honour the warranty claim — even if the watch is genuine.

Swiss Watch Company is the only seller in Sri Lanka through whom you can purchase a Victorinox watch with the full, unambiguous backing of the Victorinox 5-Year Warranty+. You can independently verify our authorised dealer status by visiting the official Victorinox store finder at victorinox.com and searching for Sri Lanka.

Frequently Asked Questions — Victorinox Warranty in Sri Lanka

Does my Victorinox warranty work if I bought the watch overseas?

The Victorinox 5-Year Warranty+ is an international warranty and applies globally. If you purchased your Victorinox watch from an authorised dealer overseas and have your stamped warranty card and proof of purchase, Swiss Watch Company can assist with submitting your warranty claim through the Victorinox service network in Sri Lanka.

What documents do I need for a Victorinox warranty claim?

You need either the stamped Victorinox warranty card issued at the time of sale, or the original purchase receipt from an authorised Victorinox dealer. Swiss Watch Company provides both at the time of every sale.

How long does a Victorinox warranty repair take?

Service timelines vary depending on the nature of the repair and the current workload of the Victorinox service centre. Swiss Watch Company will provide you with an estimated timeline when your watch is submitted for service and will keep you updated throughout the process.

Can I claim warranty on a Victorinox watch bought from a social media seller in Sri Lanka?

No. Victorinox AG only honours warranty claims for watches purchased from authorised dealers. Social media sellers, grey market importers, and unauthorised retailers in Sri Lanka are not part of the Victorinox authorised network, and Victorinox AG reserves the right to reject warranty claims for watches purchased through these channels.